Shipping Policy

Shipping Policy for Sonny Angel Store

Order Preparation and Processing Time

At Sonny Angel Store, we begin preparing your order within 1-3 business days after confirming your payment. This processing period is an estimate and may extend due to public holidays, peak shopping seasons, promotional events, inventory reviews, or other unexpected fulfillment factors.

Shipping Methods and Delivery Estimates

We offer various shipping options that differ based on the destination, product type, carrier, and service level chosen during checkout. Delivery timeframes generally range from 5-10 business days after your order has been dispatched.

Please note that estimated delivery timelines start only after dispatch and are provided for planning purposes. Factors such as weather conditions, customs inspections, carrier delays, or events beyond our control might affect actual delivery times.

Shipping Charges and Fees

Before completing your purchase, please review all shipping fees, applicable taxes, and any additional charges presented at checkout carefully.

If your shipment incurs import duties, customs fees, or other destination-related charges, responsibility for those costs will depend on the delivery arrangements made and the governing laws applicable to your location.

Shipment Confirmation and Tracking

After your order ships, we will provide tracking information when available. Please be aware that there may be a delay before tracking becomes active as the carrier processes the parcel.

Use the provided carrier tracking details to monitor your order’s shipment progress.

Providing Accurate Delivery Information

Customers must supply complete and correct shipping details at checkout to ensure timely delivery. If you realize the delivery address is incorrect, please submit a correction request promptly.

Once your order is in the fulfillment process or handed over to the carrier, address modifications cannot be guaranteed.

Split Shipments and Item Availability

Orders containing multiple products may be shipped in separate packages when necessary. If any item becomes unavailable after your order is placed, Sonny Angel Store will notify you of any significant changes and work with you to find an appropriate solution.

Handling Delayed, Missing, or Damaged Parcels

If tracking information indicates an unusual delay or if your parcel appears lost, please allow time for the carrier to investigate and contact Sonny Angel Store for support.
For shipments received with visible damage or missing contents, keep all packaging and provide photos along with your order details when you reach out to us.

Delivery Restrictions

Some products or shipping methods may not be available for all locations. Any destination-based restrictions will be communicated before completing your order.

This policy complements your statutory shipping rights and does not replace any remedies required by applicable law.