Return & Refund Policy

Return Eligibility and Window

At Sonny Angel Store, you can return eligible items within 30 days of delivery. To qualify for a return, the item must:

Be unused and in its original condition.
Include the original packaging, accessories, and any included materials.
Be accompanied by valid proof of purchase.

Please note, some products are not eligible for return due to hygiene, safety, customization, or other restrictions. If your item falls under these exclusions, it will be communicated as applicable.

How to Request a Return

Review this return policy to ensure your item qualifies.
Submit your return request by contacting Sonny Angel Store’s customer support at esivachandran1@gmail.com.
Provide your order details along with a brief reason for the return request.
Wait for return authorization and instructions before sending any items back to us.

Please be aware that sending items back without prior authorization may result in delays or refusal of the return.

Refund Processing

After we receive and inspect the returned item, Sonny Angel Store will notify you about the approval status of your refund. Approved refunds will be processed to your original payment method.

The time for the refund to appear in your account may vary, depending on your payment provider or bank. Refunds generally take 5-10 business days to be fully processed.

Original shipping charges and the cost of return shipping are generally non-refundable unless required by law or otherwise agreed upon in advance.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact Sonny Angel Store as soon as possible. Include your order information and any available photographs of the issue to help us assess your claim.

Where applicable, we will offer a replacement, refund, or other remedy permitted by law. If an exchange is not available, you may be asked to return the item and place a new order.

Exchanges

Exchanges depend on product availability and the specific request. If a direct exchange cannot be fulfilled, you will be guided to use the return process and place a new order with your preferred item.

Order Cancellations

Cancellations are easiest to process within 24 hours after placing your order, before fulfillment begins. Once your order has been processed or shipped, cancellations may no longer be possible.